I.T's Easier - Remote IT Support
Remote IT Support

Remote IT Support

We have all heard those three magic words “reboot your computer” too many times before and so we are here so that you never have to deal with a 'techie' ever again.

Our remote service means that with one phone call our guys can log on and deal with your problem whilst you get on with your day.

We offer a whole range of service and support. Both proactive, to help prevent problems from occurring in the first place, and reactive to deal with them within minutes when they do.

Proactive

Antivirus and operating system updates
Automated backups for disaster management
Alerts to your organisation of any known security threats
Training

Reactive

Instant remote control
Local rate telephone helpdesk
Fast courier collection and delivery for repairs
On-Site (Location dependant)


Keeping your software up to date is vital in the fight to maintain the security of your IT system and protect your important data. IT's Easier can take this headache away from you and ensure that you always have the latest security patches on ALL of you office computers, helping to keep the vulnerable from being exploited. For those wanting the technical details, read on...

We can secure your network by addressing the three goals of confidentiality, integrity and availability. Protecting you from reconnaissance attacks, denial of service attacks and access attacks. All this whilst still maintaining a network that works for you!


Everybody knows that you should be keeping good strong backups of your data. We know this is a great idea, but dont worry, you're far from the only one that doesn't.

It's Easier can develop you an automated off-site backup on our secure servers, giving you the piece of mind that should the unthinkable happen, we can get you back up and running in no time at all.


Knowing is half the battle. It's worth knowing that no matter how good the security systems you have in place are, if you give something malicious permission by accident then the chances are it's going to get in.

We'll keep you as up to date as we are about the currently known threats circulating the internet and the clever methods they're using to make you bite.


Informal but informative. We are developing a range of online training programs to help you develop and hone your skills using your favourite software and general day to day use of your technology equipment. You choose the pace and outcome, or why not just use it as a reference when you get stuck?

Either way, you'll have access to the resources you need, whenever you need them. You'll also have our rare breed of friendly staff to help you with any questions that you may have.


We have the facility to instantly take over and diagnose the fault of any computer connected to the internet. We can connect fast and let you get on with your day while we work... We can let you know when we're done.

Our web based remote control service uses SSL and 128-bit encryption. That's the same as your online bank account, ensuring that you remain safe, secure and private while you're connected.


Our helpdesk is manned by friendly and skilled IT technicians. Not call centre staff. No flow charts here, just fast diagnostics by real human being that know what they're talking about... And they really are friendly and pleasent. That's hugely important to us because that's a big part of our fresh look at IT, in Plain and simple English.

Our local rate telephone support line uses an 0845 number making it either extremely cheap, or even free for you to call. But if you're still worried about the cost just ask and we'll gladly call you back!


If we can't solve your problem over the phone, we can arrange a fast collection of your faulty equipment, fast repair at our workshop and fast return to your premises, minimising your downtime whilst keeping your support package as affordable as possible

All items will be fully insured for loss or damage and sent via a traceable method


If you're a local company in or around the South Wales area, we can offer full on-site support services guaranteed to get you working again in a jiffy.

Our staff are trained in numerous fields of networking, hardware and software maintenance, and much much more... We're also pretty good to talk to and deal with. No mind-blowing techno jargon. Our favourite language is plain English

For a jargon free chat about our service please give us a call on 0845 619 9322 and we'll talk you through your requirements. We know you'll love our prices and our service.

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IT Support - What will it cost?

We're proud of our charges, because we know that we deliver incredible bang for your buck. Here's a few examples of what some of our clients are paying.

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Sole trader, 1 laptop and 1 desktop with unlimited remote support:

£18 per month

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Limited Company, 2 desktops, 1 server and 2 laptops with unlimited remote support:

£40 per month

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Limited Company, 5 desktops, 1 server and 4 laptops with full on-site and unlimited remote support:

£150 per month

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